DOORDASH - Deactivated My Account for No Reason and with No Appeal Jan 26, 2021 @ Pissed Consumer Scheduling Tips and Tricks for Dashers It's happening more an more, Doordash drivers are getting deactivated from the platform and not allowed to return. Why Postmates drivers get deactivated. The company can deactivate you when and how it wishes. Customer Service Rate –Keep your rating at least 4.2 (4.7 should be where you are on average) Acceptance Rate – let DoorDash know what type of restaurants that you want to take orders from. I have made great money but getting ahold of dasher support is like talking to a robot. 28% acceptance rate (about normal for me, although it was down to 15% last week) 99% completion rate 88% on time or early (hasn’t changed in months even with the fact no one is on the roads to slow things up) 3940 deliveries The trending topic in many of the courier groups on Facebook is the sudden deactivation notifications from DoorDash. You really need to read the fine print here. I have 795 trip, 95 acceptance rate, 99 completion rate and 4.48 customer rating. DoorDash adjudicates serious issues on a case-by-case basis – when the restaurant fails to prepare an order and refuses to make it up, for instance. 1.2k. To Qualify for Early Access, you must maintain a customer rating of at least 4.6 and a completion rate of at least 95%. I lost top dasher status because of the customer rating. According to DoorDash’s deactivation policy, once a driver has accepted at least 20 orders, those with a customer rating below 4.2 or a completion rate below 80% may be subject to deactivation. My completion rate at 77% due to the areas I’m being sent to. Completion rate below 80 completion rate orders. Early Access qualification is refreshed each Friday. You must also do one of these two: Complete at least 5 deliveries in the past 7 days or complete at least 500 lifetime deliveries. KEEPING THE PLATFORM SAFE AND SECURE. 40. DoorDash makes clear that if your customer rating drops too low, you are at risk of deactivation. 3X PLAT 83: SophiaBody says T. ... DoorDash measures its Dashers’ completion rate in order to evaluate whether you are a reliable and active Dasher. It may not happen over night but if they raise the completion requirements, continue to send non profitable orders, and smart drivers continue to cancel them, you will start to see a decline in the completion rates risking deactivation. When a customer doesn't rate it's an automatic 5 star. What DoorDash did: I agreed to door dashs policy as a courier to maintain a completeion rate of 80% or more to avoid deactivation. Not sure why they did that but apparently they are raising it to 80 percent completion rate next month. Deactivation under 70 acceptance rate. Other Important Factors. For example, Dashers cannot receive “Peak Pay” (a bonus for delivering orders during Completion rate. Deactivated last night for a 72 percent completion rate in the middle of a delivery. I don't understand, I don't believe anyone ever leave a good rating only the pissed off customer leave a bad rating. At DoorDash, the safety of Dashers, merchants and consumers that use the DoorDash platform is paramount. You can avoid problems with this rating by making sure you give good service and that customers have no reason to rate you poorly. However, if an order is canceled by the customer or merchant, it won’t count against you. You must keep a score of over 80%, which gives plenty of scope for incomplete deliveries due to accidents. GetHuman4677944 did not yet indicate what DoorDash should do to make this right. You need to maintain a 4.2 rating or higher, otherwise, DoorDash can deactivate your account. Uber Eats drivers get a single rating out of five. Source: www.pinterest.com. While DoorDash says it will not deactivate an account for a low acceptance rate, it will deactivate accounts with completion rates of below 70 percent.) You need to maintain a 4.2 average rating or DoorDash can deactivate your account. In the past few weeks, couriers have been uploading screenshots of emails from DoorDash notifying them that they’ve been deactivated for low completion rates of deliveries. Exclusive DoorDash Promo Code for 30% Off Your First $10+ Order. Happy customers rarely rate, but unhappy customers always rate. DOORDASH review rated 1.0/5.0 with Images: I have been using Door dash for over a year with no problem when all of a sudden my account was deactivated with no warning. My current rating is 88%. But if an order is canceled by the customer or merchant, those won’t count against your completion rate. If ratings in these two categories fall below this, it is grounds for deactivation. My account was deactivated because of COMPLETION rate but I have proof it's over the asking rate. A customer rating of 4.20 and a completion rate of 80 percent must be maintained by all dashers. Completion Rate. If you become a “ Top Dasher ” you do not have to schedule shifts, you can just go online anytime you want. However, as a courtesy we may let you know if your Completion Rate starts falling near the threshold level. Acceptance rate does not determine your account being deactivate however completion rate and customer service rate do. According to DoorDash’s own website and an email to a dasher obtained by Gizmodo, couriers will soon be required to maintain a 70 per cent acceptance rate in addition to the aforementioned demands. Customer cancellations do not affect your completion rate. Low completion rate; Low driver rating; Customer complaints; It doesn’t matter whether you believe you did the right thing in a given situation, or if you’re being falsely accused. Doordash is very aware of how savy experienced driver's have become and is starting to make minor adjustments to address it. Accepting more order will of course raise a dashers acceptance rate and declining offers will lower the acceptance rate. Completion rate: The percent of deliveries you’ve completed out of your 100 most recent deliveries. Your customer score is one of the most important determining factors because DoorDash can deactivate you if it is lower than 4.2. Uber Eats Ratings. Completion rate: The percent of deliveries you’ve completed out of your 100 most recent deliveries. Dashers are expected to complete every accepted order, even when things don’t go smoothly. The system is broken. The completion rate is the percentage of your last 100 deliveries that you have completed successfully. Besides the customer score, you also need to have a high completion rate. Failure to abide by the Fleet Agreement. According to DoorDash’s “Deactivation Policy,” drivers with an “extremely low” Acceptance Rate may be terminated (without defining “extremely low”). However, Dashers whose completion rates fall below 70% may be subject to deactivation. In a statement, DoorDash said a “transparent ratings system” is “a central part of how” shoppers receive and understand customer feedback. Source: www.pinterest.com. Doordash drivers must maintain a completion rate of 80%. A Completion rate of at least 70%; Completed at least 5 deliveries between 12am the previous Friday and 11:59pm the previous Thursday or 500 lifetime deliveries. It skews the results. Driver rating. Doordash has recently lowered the rates ,Now the Dasher makes almost nothing.Earlier it was+ $6 most of the time Now I even get orders that pays me less than $3 ,And the peek pay is an other scam,Today I did an order for $4 when $2 peek pay was active ,They just reduce the base pay.Doordash … ... More posts from the doordash community. There are only two ratings that actually matter – customer rating and completion rate. It could happen to any driver, and usually when it does, it is not expected. Fortunately, there are mistakes that you can avoid if you do not want to be deactivated! I have been trying to contact someone for ** hours now. Also, remember that a customer can’t rate you if you haven’t completed the order (delivery). DoorDash also makes drivers ineligible for incentive pay if their Acceptance Rate is too low. My rating continues to drop and never goes up. Appearantly the new tos states this. Doordash drivers must maintain a rating of at least 4.2. To deactivate your DoorDash Account, you simply need to submit an account deactivation request. Doordash Acceptance Rate Deactivation. I work/worked for doordash and they treat their “dashers” like dirt. If your Completion Rate falls below the threshold, your account may be deactivated. I was shocked to recieve a fraudulent deactivation email from door dash with the specific reason of having a completion rate below 80%. Do what Doordash does. According to DoorDash’s deactivation policy, once a driver has accepted at least 20 orders, those with a customer rating below 4.2 or a completion rate below 80% may be subject to deactivation. If you know anything about Detroit you know that 6/7mile aren’t the best of areas to be in. Posted by 4 days ago. I have less than 50 ratings but I should have at least 500 or more. For those that are wondering about their acceptance rate, you'll be glad to know that Dooordash will not deactivate you because of your acceptance rate. Have been trying to contact someone for * * hours now a rating. Being deactivate however completion rate and customer service rate do and declining offers will lower the acceptance rate be! 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